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IRDAI’s Digital Push: Transforming Insurance into a Seamless Online Experience

IRDAI is taking bold steps toward digitizing India’s insurance sector. As part of its modernization initiative, the regulator is working on creating a fully paperless ecosystem for policy issuance, renewals, claims, and grievance redressal—ensuring faster, more efficient services for consumers.

Under the proposed reforms, customers will be able to buy, manage, and claim insurance policies through digital IDs, eliminating the need for physical documents. Integration with DigiLocker, Aadhaar, and UPI will further streamline operations.

Real-time claim processing, online KYC, and AI-based fraud detection systems are also on the cards, making the sector smarter and more secure. IRDAI aims to use technology to build trust and transparency while ensuring last-mile accessibility in remote regions.

These reforms form a core part of IRDAI’s vision for 2047 and align with India’s broader goal of becoming a digitally empowered society.

Source: The Economic Times